Real AWD. Real Yards.
X5 Wireless AI Robot Lawn Mower | 0.5 Acre AWD
X5 Wireless AI Robot Lawn Mower | 0.5 Acre AWD
Shipping Policy
Thank you for visiting and shopping at Sunseeker. Our goal is to offer you the best shipping options. Below is the shipping terms and conditions.
Please note that the delivery time may vary depending on your location from our warehouse.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Delivery Time and Shipping Fees
United States
1. Pre-Order
Placing a pre-order does not guarantee immediate shipment. The shipping date will adhere to the scheduled dates for each product. However, please be aware that potential logistical challenges may cause delays. Customers will be promptly notified of any changes to the shipping schedule.
2. Normal Orders
| Shipping Method |
Shipping Time |
Shipping Method | Costs |
|
Standard Shipping |
Estimated 5 - 8 bussiness days | USPS, UPS, FEDEX | $15.99 Free Shipping - Order over $99 |
Note: SUNSEEKER orders are shipped to the contiguous United States (not including outlying islands and overseas territories such as Alaska, Hawaii, Puerto Rico and Guam).
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 10 business days, please contact support@sunseekertech.com.
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
Damages
If you received your order damaged, please contact Sunseeker Support within 5 business days at support@sunseekertech.com.
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods, as they may be required for filing a claim against the shipping carrier.
Return and Refund Policy
Please refer to our Return & Refund Policy for returning your order.
Shipping Support
For order and shipping-related inquiries, please contact us at support@sunseekertech.com.
For return requests and instructions to return any products, please contact Sunseeker Support at support@sunseekertech.com.
Return & Refund Policy
Cancellation
We accept order cancellations before the product is shipped.
We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept product returns. Customers have the right to apply for a return within 30 calendar days after delivery of the product. Subject to the following return conditions:
- Return Conditions
30-Day Unopened Returns: If the robotic lawn mower remains unopened, you may return it within 30 days of receipt. The product must be in its original packaging, unopened, and include all components without any signs of tampering or damage to the packaging. Once opened, returns will no longer be accepted unless the item is faulty or incorrect.
Faulty or Incorrect Items: If you receive a robotic lawn mower that is faulty or incorrect, please contact our customer service team immediately for assistance. We will provide guidance on returning or exchanging the product.
- Return Process
Our customer service team will determine whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please confirm the return address before sending back, and make sure all components are included in the package.
- Shipping fees
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer is not required to bear the shipping fee for this reason.
If the machine fails to operate correctly due to improper settings by the user or failure to follow the operating instructions, the customer will be responsible for any associated shipping costs, as outlined in our policy.
Refunds (if applicable)
After you have returned the product to our warehouse and provided us the shipping information, we will issue a refund within 5 business days. You will be notified by email when your order is refunded. If you have not received the refund after 5 business days, please contact us at support@sunseekertech.com.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at support@sunseekertech.com.
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Stays Accurate When Real Life Happens
Backed by nearly 15 years of outdoor power equipment manufacturing experience—engineered to cut like a lawn tool brand, not a gadget.
AONavi™ (Always-On Navigation) is a seamless fusion of RTK-GNSS satellite positioning and VSLAM visual technology
Create virtual boundaries, No-Go zones, and channels in the app—change them anytime without digging up your lawn.
Intelligent Mapping enables autonomous navigation with precision loc
Self-driving-level Navigation
Most mowers say “smart navigation.” What matters is whether it stays confident when your yard stops being a showroom.
Obstacle Avoidance
Vision AI Technology
Equipped with high-tech binocular cameras and powerful computing technology the X5 detects obstacles and manoeuvres your garden with ease.
Cut Quality Matters
Sunseeker is a newer consumer brand, but the team behind X5 is backed by nearly 15 years of outdoor power equipment manufacturing experience—and that shows in the cut.
TOTAL CONTROL IN YOUR POCKET
Create separate zones for different lawn areas. Assign unique schedules, cutting patterns, and priorities to each zone.
What's in the Box
What costs less long-term: mowing yourself, hiring help, or owning a robot mower?
Pick how you mow today. We'll show break-even and long-term savings with a Sunseeker robot.
Choose your Sunseeker mower
Hiring Cost Details
2y 1mo
to break even
$3,901
Save over y
Avg: $65/mo
Hiring service
$6,600
Mower cost
$2,699
Cumulative Cost Over Time
Red line: Average Monthly Cost. Longer use means lower cost per month.
FAQ
What obstacles can the X5 detect and avoid?
What obstacles can the X5 detect and avoid?
The Sunseeker X5 robot lawn mower uses two layers of obstacle avoidance. AI avoidance recognizes the type of object ahead and steers around it; anti-collision avoidance physically detects objects taller than about 15 inches that the camera does not classify. In everyday use it works around common yard objects such as toys, garden hoses, flower pots, exposed tree roots, stumps, chairs, water pipes, pets, and people.
What cutting heights can the X5 mow at?
What cutting heights can the X5 mow at?
The Sunseeker X5 lets you set cutting heights from 1.6 in to 3.2 in through the app, so you can match the height to your grass type and season.
How often should I replace the blades?
How often should I replace the blades?
On lawns that are new to a robotic mower or have longer grass, plan to replace the blades every 1 to 2 months. Once the X5 keeps your lawn at a consistent height, the blades last considerably longer.
Can I return the mower after opening it?
Can I return the mower after opening it?
If the product is faulty or incorrect, our support team will help with a return or exchange. For yard-fit or setup concerns, contact us first so we can help you confirm the right model and setup path.