Cancellation
We accept order cancellations before the product is shipped.
We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept product returns. Customers have the right to apply for a return within 30 calendar days after delivery of the product.
- Return Conditions
* To be eligible for a return, your item must be unopened, unactivated, and still in the new condition in which you received it. It must also be in the original packaging, including all components.
The return policy also applies if the product is quality faulty or incorrect.
- Return Process
Our customer service team will determine whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please confirm the return address before sending back, and make sure all components are included in the package.
- Shipping fees
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer is not required to bear the shipping fee for this reason.
If the machine fails to operate correctly due to improper settings by the user or failure to follow the operating instructions, the customer will be responsible for any associated shipping costs, as outlined in our policy.
Refunds (if applicable)
After you have returned the product to our warehouse and provided us the shipping information, we will issue a refund within 5 business days. You will be notified by email when your order is refunded. If you have not received the refund after 5 business days, please contact us at newsletters@shopsunseekertech.com.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at support@sunseekertech.com.